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Visit the Knowledge Base to view help and guidance on using Portfolio Online, these include:
Use the blue icon in the bottom right corner of each page to send us a message, this will allow you to include a screenshot that may help us to resolve your issue faster.
You can also email us directly on email@example.com
We aim to respond to e-mail within one business day, over 65% of e-mails are responded to within 1 hour.
Alternatively you can call us on 0844 800 6516 if you would prefer to speak to someone directly about your issue or if your enquiry is urgent.
The help desk is available Mon-Fri 09:00 to 17:00.
Our Office will close at 5pm on Wednesday 23rd December and will re-open at 9am on Monday 4th January.
If you have an urgent query then please email us on ‘firstname.lastname@example.org‘ and we will endeavour to respond as soon as possible.
We will aim to respond to all queries as soon as possible once our office reopens.
Many thanks and Merry Christmas form the Portfolio Online Team.
In this minor version release we have spent some time improving the links between Portfolio Online and the Knowledge Base in our Support Centre. This should help new users to find their way around the system, and may also be of benefit to existing users in increasing their understanding of how to get the best out of portfolio online.
Over the coming months we’ll be adding more guidance, and working on producing more video tutorials.
This release also bundles a number of other minor fixes and enhancements.
It has been possible for some time to do parts of the ARCP process on Portfolio Online, but just recently we have added some new functionality to enable the whole ARCP process to be performed online.
It’s with many thanks to those that have already contributed their thoughts that we feel ready to make this new functionality live, but we don’t want to stop here. We know that for our product to be great, we have to listen to our end users.
Here are some of the new features we have added to the ARCP process online
If you try any of these new features out and would like to let us know what you think, please get in touch with one of our team members. You can contact us by phone during office hours on 0844 800 6516, or by email email@example.com